Customer support

For Customer Support please E-mail: [email protected] or call 321-567-0330. Our business hours are Monday - Friday 9AM - 6PM and Saturday 10AM - 4PM. 

 

1 Retail Store
1.1 What are your business hours?

We are open 7 days a week. 

Sunday: 11AM - 5PM

Monday - Friday: 9:30AM - 6:30PM

Saturday: 10AM - 6PM

1.2 Can anyone shop inside?

Yes! Although we cater heavily to first responders and military. Our store is open to the general public! 

2 Online
2.1 Military Surplus Items

All military surplus/used items are as is and have the risk of having minor defects. Returns/refunds on these items will be at the discretion of Gear Up Surplus, Inc. Further questions on these items prior to purchase can be directed via e-mail [email protected] 

2.2 Returns/Refunds

We will offer returns and refund on all new items if unused and within 10 days from delivery of items. Military surplus/used items may not be eligible for returns or refunds and are left at the discretion of Gear Up Surplus, Inc. Shipping for returns is the responsibility of the customer and will not be covered nor reimbursed by Gear Up Surplus, Inc. 

2.3 Free Shipping

We offer free shipping for any orders over $75. These orders will be shipped at our discretion and will arrive within 3 to 10 days. 

2.4 When do you ship?

All orders placed before 11AM typically ship the same day. All other orders will be shipped the following business day. Orders that apply for free shipping will ship out within 1-5 days from date of purchase. 

2.5 Special Pricing

For bulk ordering and special pricing, call or e-mail and we are happy to work with you. 

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